With various types of business phone systems available, a lot goes into establishing an effective communication channel in a business. First, you have to evaluate the features of all the phone systems to find what suits your company best. For instance, you must decide whether to invest in virtual phone services or physical desk telephones.
What are the types of business phone systems?
When looking for a phone system for your new business or upgrading an existing system, you must consider several factors. The first thing to look at is the size of your business and communication needs. Generally, the best business phone system should handle multiple calls and transfer calls to various departments.
The popular types of business phone systems include PBX, VoIP, virtual, and traditional landlines. Learn about them and pick which suits your business. Share on XHere are the four types of business phone systems.
- Virtual Phone Systems
- Traditional Landline Systems
- VoIP Phone Systems
- PBX Phone Systems
1) Virtual Phone Systems
A virtual business phone system operates off-site and not within a business. With this system, all the incoming calls in the primary business number can be rerouted to desk phones, home telephones, or mobile phones. For that reason, it requires the internet to operate. The primary advantage is that the overall cost of operation is low.
2) Traditional Landline Systems
The traditional landline system has been here for decades and is almost outdated. The business phone system gets operated by local or regional utility companies. It uses copper wiring connections and private branch exchange (PBX) hardware to provide call directories and transferring services.
3) VoIP Phone Systems
Unlike the traditional landlines, a voice-over-internet protocol (VoIP) phone system uses an internet connection rather than copper wires. It offers several features, including call queues, automated attendants, and computer integrations. As a result, the system can send voicemails to computers and email boxes for conversion into softphones.
4) PBX Phone Systems
A private branch exchange (PBX) phone system boasts advanced features, including automatic routing of calls by programmable switching devices. It’s ideal for businesses with over 40 employees because of advanced automation features. The PBX phone system also allows companies to operate without interruption by power outages.
Pick the Right Phone System For You
Now that you understand how the four types of business phone systems operate, you need to pick an option that works best for your company. If your current phone system doesn’t fulfill your expectations, consider upgrading to one with advanced features. The bottom line is to ensure that your business telephone systems are active all the time.
Contact us for more information on the different phone systems.
Amy Passmore is the Chief Executive Officer and Integrator of Enstep Technology Solutions, where she has been a key leader since the company’s founding. She has overseen core operational and financial functions from day one and now leads the company’s continued growth in managed IT services. Outside of work, she supports inclusion in her community by managing the Texas Power Soccer Association and coaching the Houston Fireballs Power Soccer Club.
