FAQs
Common Technology Questions
Since 2001, we’re more than your average IT management provider—we deliver complete technology solutions to help your business succeed. Our team in Houston is here to make your transition to our services smooth and hassle-free. Below, you’ll find answers to common questions about our onboarding process and what sets us apart, showing why Enstep is the right choice for your IT needs.
What does the onboarding process look like with Enstep?
The goal of our onboarding process is to ensure a smooth transition and thorough setup. It begins with an initial meeting and discovery phase to assess your current IT infrastructure, followed by asset transition and system configuration. Users are then migrated to our support system, and training sessions are provided. We optimize processes, finalize policies, and begin ongoing monitoring and support in the final stages.
What steps does Enstep take to ensure a smooth transition from our previous IT provider?
We request detailed documentation from your previous IT provider, including network diagrams, configurations, and access credentials. This helps us smoothly transition ownership of assets like domains, software licenses, and cloud services, ensuring minimal disruption to your operations.
What kind of user training does Enstep provide during the onboarding process?
During onboarding, we conduct training sessions to familiarize end-users with the new support system. Training materials and resources are provided for future reference. This ensures your team can easily adapt to the new system and utilize it effectively.
How does Enstep handle security during onboarding?
We implement security policies, covering password requirements, access controls, and data protection measures. We also set up protocols for application usage, approved software, and system installations, ensuring your IT environment is secure.
Does Enstep offer asset management services?
Yes, as part of our onboarding process, we inventory all IT assets, including hardware, software, and licenses. We use asset management tools to track these resources and ensure they are properly managed throughout their lifecycle.
What ongoing support does Enstep provide after the initial onboarding?
After the initial onboarding period, we continuously monitor systems and networks, promptly addressing any emerging issues. We also schedule regular check-ins with stakeholders to review progress and tackle any new challenges.
How does Enstep ensure data is protected during the onboarding process?
We review and enhance your existing backup and disaster recovery plans to ensure that all data is protected. Regular checks are conducted to verify that backups are running correctly and data integrity is maintained.
What communication can we expect from Enstep during the onboarding process?
We establish a clear communication plan at the outset, including regular updates and check-ins with key stakeholders. This ensures that everyone stays informed and any issues are promptly addressed.
How does Enstep handle new projects identified during onboarding?
Any new projects identified during the onboarding process are documented, prioritized, and assigned a dedicated project plan and timeline. We coordinate with stakeholders to align with their needs and allocate the necessary resources to ensure successful completion.
What sets Enstep apart from other Managed Services Providers (MSPs)?
While we are often considered an MSP, we identify ourselves as a Technology Solutions Provider. Our approach goes beyond managing technology; we solve technology challenges to help clients reach their full potential. Our use of the Entrepreneurial Operating System (EOS) ensures clarity, discipline, and accountability, resulting in exceptional service delivery.
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