Case Studies

When have we done IT before?

At Enstep Technology Solutions, our track record of success speaks for itself. We have consistently delivered exceptional IT services and solutions to a wide range of clients, each with unique challenges and needs. The following stories represent only a fraction of the positive outcomes we’ve achieved.

Each example showcases our ability to transform technology environments, enhance productivity, and provide strategic value. Our clients’ success is our success, and we take pride in being a trusted partner that helps businesses thrive through innovative and reliable IT solutions.

Example 1: Broad Reach Power

Client Name: Broad Reach Power
Industry: Power Storage/Power Generation
Contact: Ram Rao
Challenges Faced:

• Persistent WAN communication issues at multiple power generation sites.
• Severe outages impacting revenue and productivity.
• Need for Desktop and Server support for rapidly growing firm.

Solution/Outcome:
Enstep stabilized the WAN, ensuring nearly 100% access to essential resources across 22 sites. By implementing our Encompass support plan, we optimized the network infrastructure, enhancing productivity and creating a stable technology environment that supports business growth. Enstep’s expertise and proactive approach significantly reduced downtime and improved operational efficiency. The relationship remains strong even after Broad Reach Power’s acquisition by a larger multinational company.

Example 2: The Fields Co.

Client Name: The Fields Co.
Industry: Logistics, Manufacturing, Distribution, Fabrication
Contact: Joel S. Showalter
Challenges Faced:

• Need for enhanced technology infrastructure to support growth.
• Need for Desktop and Server support for local and remote workers
• Requirement for robust cybersecurity measures.

Solution/Outcome: Enstep provided a comprehensive suite of services, including Managed Services, Advanced Security, Cloud Management, and Project Services. This partnership has safeguarded JD Fields and Company from cyberattacks and supported their growth from 40 to over 100 employees. Enstep’s proactive approach has enhanced their technology capabilities and supported long-term business objectives.

Example 3: Lone Star Overnight (LSO Services)

Client Name: LSO Services
Industry: Package Delivery Services
Contact: Price Naquin
Challenges Faced:

• Sudden departure of the long-time CIO.
• Need for immediate stabilization and strategic IT guidance.
• Support for 180 employees across 12 locations

Solution/Outcome:
Enstep provided immediate stabilization and strategic leadership, ensuring a robust and reliable technology environment. This support enabled uninterrupted operations, positioning LSO for a successful acquisition by a larger package delivery firm at a premium. Enstep’s expertise and dedication were crucial during this transition.

Example 4: CT Gaskets

Client Name: CT Gaskets
Industry: Manufacturing
Contact: Jason Jackson
Challenges Faced:

• Trust issues with previous IT service providers.
• Need for reliable IT support and data security.

Solution/Outcome:
Enstep provided trustworthy IT services, delivering everything as promised at the quoted price without hidden costs. They ensured data safety and easy recovery, earning the client’s trust and providing peace of mind. Enstep’s reliable support has transformed the client’s business operations, addressing issues quickly and efficiently with minimal disruption.

Example 5: Frankel Building Group

Client Name: Frankel Building Group
Industry: Construction
Contact: Pauline Sullinger
Challenges Faced:

• Slow response times from a previous one-man IT shop.
• Need for efficient handling of employee management and cybersecurity.

Solution/Outcome:
Enstep transformed the business by providing excellent support desk personnel who address issues immediately. They handle new employees, terminations, phishing emails, and software installations efficiently. This has significantly improved the company’s IT support experience, reducing downtime and enhancing productivity.

Example 6: CMC Railroad

Client Name: CMC Railroad
Industry: Transportation
Contact: Marcus Goering
Challenges Faced:

• Inefficiency and high costs of managing IT needs in-house.
• Need for reliable IT support across multiple office locations.

Solution/Outcome:
Enstep provided a cost-effective solution with expertise and support, ensuring smooth operations for virtual and business offices. Their comprehensive services, from infrastructure planning to website design and hosting, have allowed CMC Railroad to focus on business growth without worrying about IT management.

Example 7: Hamilton Metals

Client Name: Hamilton Metals
Industry: Metal Supply
Contact: Raul Salinas
Challenges Faced:

• Slow response times and inefficient IT support from previous provider.
• Need for increased scope of service and better customer service.

Solution/Outcome:
Enstep significantly increased the scope of service and improved response times, providing quick and efficient resolution of IT issues. Their excellent customer service has ensured minimal downtime and enhanced overall IT support experience for Hamilton Metals.

Example 8: Jenkins and Kamin Law

Client Name: Jenkins and Kamin Law
Industry: Legal Services
Contact: Elva Godwin
Challenges Faced:

• Need for reliable IT support and timely resolution of issues.
• Requirement for enhanced IT infrastructure and data security.

Solution/Outcome:
Enstep provided reliable support and timely resolution of issues, maintaining the entire physical IT infrastructure and securing data in the cloud. Their knowLedgeable team offers constructive information to enhance services and management, driving the business forward.

Example 9: RAN Technologies

Client Name: RAN Technologies
Industry: Manufacturing
Contact: Ann Neimer
Challenges Faced:

• Need for professional and friendly IT support.
• Requirement for assistance with both emergency and everyday IT issues.

Solution/Outcome:
Enstep provided professional, knowLedgeable, and friendly support, assisting with any IT issues promptly. Their comprehensive services have ensured smooth operations for RAN Technologies, making them a highly recommended IT support partner.