Digging Deeper into the Features of a VoIP System

by | Apr 21, 2016 | Business Technology, VoIP

Once you have VoIP, you won’t want to go back. 

Cost can be one of your biggest worries if you own a small or medium-size business. If you do not have large cash reserves, finding places to trim expenses is an ongoing search. You know very well you cannot just reduce costs for the sake of doing it or you will sacrifice efficiency – the very thing you are trying to be better at!

Business services technology provides a means of reducing expense and increasing productivity, but as a small or medium-sized business executive, you may not be fully aware. It’s possible that you continue to use landline phone systems without question because it is what you know. Fortunately, better methods now offer substantially more benefits than the old fashioned telephone. These innovations will enable your company to make better contact with clients and respond more effectively to customer inquiries.

A VoIP system is well worth investigating for your business. Once you have it, you won’t want to go back. Here are some of the features that you won’t be able to live without:

Follow Me Call Routing

VoIP will permit follow me call routing. With this feature, you can establish a list of telephone numbers where you can be found. These are used one by one until phone contact is made with you. Many small business owners not only work from the office, but also from home and on-the-go. This feature allows you to easily setup be reached on your office phone, mobile device and even at home with just one phone number.

Voicemail to Email Transcription

With voicemail to email transcription, you get all of your emails conveniently delivered to you in written form. You no longer have to worry about having a pen and paper ready when listening to messages. Quickly sort through the important ones and delete the rest! It’s convenient and takes way less time.

On Hold Music and Promo

Instead of boring elevator music, entertain your callers if you have to place them on hold! This feature gives you the ability to control what music is played and to change it up as you desire. You can also record customized messages or promotions to fill the time.

Barge and Whisper

These two features are coaching tools that allow you to evaluate your employees’ phone performance during their calls. Barge allows you to listen in, without interrupting the call, making notes to discuss with the employee at a later time. Whisper allows you to talk to the employee without your client’s knowledge to coach the employee while they are on the phone. When used effectively, these coaching features can greatly benefit your business’s overall customer service experience.

Virtual Receptionist

When you first begin to establish a client base, most likely you enjoy receiving all of the phone calls and use them as an opportunity for spreading awareness about your new venture. But as your business grows, your time shrinks – you have a million things to do at any given time and cannot always answer the phone yourself. The virtual receptionist feature allows you to set up customer pathways to direct the caller to the appropriate department or person to handle their request. Not only does it save you time, but also creates a more efficient experience for your customers, preventing them from bouncing from one person to the other to find an answer to their question.

Enstep Technology Solutions Provide a Difference

There are many other amazing features of a VoIP such as teleconferencing, instant messaging, missed alerts, call screening and call logs which makes business life much easier. A VoIP system is going to allow you to better handle the flow of business calls, as well as reach out to prospective clients. Time is money and VoIP makes sure that you waste neither.

Enstep has been working with small and medium-sized businesses in Houston, helping them use business technology to be profitable. We will demonstrate how a VoIP system can be best used to improve your bottom line.

You do not need to be at the mercy of an outdated telecommunications system. You can easily use this business technology service to grow your market share and cultivate additional clients.

A traditional telephone call to us is all you need to open an interactive world of possibilities. Contact us today to become even more competitive in your industry with a VoIP phone system.

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