A new study by SquareTrade, an independent US-based warranty provider, analyzed failure rates for over 30,000 new laptop computers covered by SquareTrade Laptop Warranty plans, and found that one-third of all laptops fail within 3 years. According to the study, 20.4 percent of all failures were due to hardware issues, and another 10.6 percent were from accidental damage. Among the brands surveyed, Taiwanese brand Asus and Japanese manufacturer Toshiba were shown to have the toughest laptops, with only 16 percent of units having hardware malfunctions within three years. HP, one of the top brands in the notebook business, performed the worst in SquareTrade’s study with a 25.6 percent failure rate. Lenovo, Acer, and Gateway also had failure rates above the 21 percentile. It also found that netbooks are 20% more unreliable than other laptops.
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- Notebook Reliability – Asus The Best And HP The Worst – What Do You Think? (lockergnome.com)
- Notebook PCs fail more often than you’d like (seattlepi.com)
- Laptop reliability survey: ASUS and Toshiba win, HP fails (engadget.com)