What Sets Us Apart?

Choose Enstep for Technology Solutions

Choosing the right Managed Services Provider (MSP) can make all the difference for your business, especially one that invests heavily in research and development. At Enstep, we dedicate over $250k annually to R&D, ensuring we stay at the cutting edge of technology and innovation. Our commitment goes beyond just deploying pre-packaged systems—we focus on creating customized solutions, leveraging our deep industry knowledge, and enhancing process control and policy creation. Here’s why partnering with Enstep, an MSP focused on continuous improvement and innovation, can greatly benefit your company.

Innovative IT Approach

We invest over $250,000 annually in research and development to keep our team on the cutting edge of technology solutions and risk control. Some examples include:

Custom Reporting Dashboards

We have developed custom dashboards for monitoring service desk metrics, employee utilization, and system availability. These dashboards enable us to know what’s happening at a glance with our clients, our service desk, our utilization, and our operational health. This helps us make better decisions and pivot when we see red flags on the horizon.

Custom Mobile App

We developed our own mobile app for both Apple and Android platforms, allowing our clients to stay in close contact with our service delivery team and their account manager, resolve common issues, and access reporting tools.

Custom BDR/CBCP Solution

We created a custom Backup and Disaster Recovery/Business Continuity and Contingency Planning solution to ensure that our clients always have access to their data and operational resources in the event of a disaster, data breach, security incident, or sabotage. This solution is unique to Enstep.

Proactive Cisco Deployment

We have made a significant investment in Cisco’s Meraki product line, allowing us to implement a single pane of glass for security monitoring, management, performance, and optimization of resources. We include a Meraki firewall at every client site. This is not a cheap option, as it requires annual and tri-annual long-term commitments in the form of licensing, support, warranty, and security contracts.

However, we know this is the right solution for our clients, and we stand behind it. We keep warm-spare units in our depot in case a client has an issue with the hardware, and we have direct access to Cisco support if an issue arises that we can’t handle.

Remote-Friendly Depot Service

Our depot service was born out of necessity during the COVID-19 pandemic to ensure availability and consistency for system standardization and deployment. Most of our clients had an expanding need to prepare and ship out systems to remote workers in a timely and organized manner.

This service works intimately with our HR integration service to ensure a seamless employee onboarding and termination process. We manage policies, security, training, shipping, and receiving materials and instructions consistently and predictably through our depot.

Our Team Genuinely Cares

We genuinely care about our clients, and this is not just a marketing quip. Our founder, Brett has encouraged a passion for customer service and providing solutions to challenging problems. We invest in our team, our operations, and our processes. We utilize continuous monitoring and measuring to make sure we are on track to help our clients become the best they can be.

Our pursuit of this goal has guided us to implement Traction (EOS). Its principles drive us to ensure we have the right people in the right seats, our quarterly rocks are identified, assigned, and tracked, and our Level 10 meetings are structured and productive. We all have a “number” to focus on, and I have three numbers. While we aim to make a profit, we have many examples where we went above and beyond in service delivery or project execution to meet a requirement or provide a feature we knew would add value to our client. This dedication helps ensure our clients rave about us.

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